Terms and Conditions
Effective Date: 20/10/2024
1.1 Welcome to Rocket Car Recovery (“we,” “us,” or “our”). These terms and conditions (the “Terms”) govern the use of our services, including but not limited to mobile tyre fitting, vehicle recovery, and roadside assistance.
1.2 By accessing or using Rocket Car Recovery’s services, you agree to these Terms. If you do not accept these Terms, please do not use our services.
1.3 Partnership with Ali X Recovery: Rocket Car Recovery is proud to partner with Ali X Recovery, which operates alongside us as part of our extended service network. Your calls may be answered by representatives from either Rocket Car Recovery or Ali X Recovery. Please note that the policies outlined in these Terms apply equally to both companies.
2.1 Rocket Car Recovery acts as a third-party intermediary, connecting customers with vetted and approved mobile tyre fitting and vehicle recovery providers across the UK.
2.2 Customers may request quotes by calling our hotline or visiting our website. Rocket Car Recovery will then search its network, including partners such as Ali X Recovery, to find the most suitable and cost-effective service provider.
2.3 Non-Refundable Deposit: To confirm and secure the services of the selected provider, a non-refundable deposit is required from customers before any work is carried out.
3.1 Deposit Requirement: A deposit must be paid to secure the services of the chosen provider.
3.2 Non-Refundable Deposits: Deposits are strictly non-refundable if cancelled by the customer, regardless of the reason for the cancellation. This applies whether the job is cancelled by the customer or due to circumstances beyond our control. This policy is in place to protect our business and ensure commitment from the customer.
3.3 No Refunds on Cancellations: If you cancel the job after paying the deposit, you will not be entitled to a refund. No exceptions will be made in this regard.
3.4 Partial Refunds for Driver Failure: If the selected driver is unable to complete the job after the deposit is paid, Rocket Car Recovery or its partner Ali X Recovery may, at their sole discretion, offer a partial refund. Such refunds are not guaranteed and will be assessed on a case-by-case basis.
4.1 Upon receiving the deposit, Rocket Car Recovery or Ali X Recovery will provide you with the driver’s contact information and details for the selected service provider.
4.2 We are not responsible for any disputes that arise between the customer and the service provider after driver details have been provided. Once a deposit is paid and the service is arranged, the customer is responsible for liaising with the driver directly for any further requirements.
5.1 Customer Responsibility: It is the customer’s responsibility to provide accurate information about their vehicle and its condition. Any failure to disclose important details (such as whether the vehicle rolls or has mechanical issues) may lead to additional charges or a cancellation without a refund.
5.2 Provider Liability: Rocket Car Recovery and Ali X Recovery are not liable for the actions, performance, or services provided by the third-party recovery or tyre-fitting companies. Once the service provider has been assigned, any issues or complaints must be directed to them.
6.1 Payment Process: All payments, including deposits, must be made through the methods specified by Rocket Car Recovery or Ali X Recovery, which may include bank transfers, credit/debit cards, or other secure payment gateways.
6.2 Bank Transfers Preferred for Deposits Over £150: For deposits exceeding £150, we strongly recommend paying by bank transfer.
6.3 Chargeback Prevention: We work hard to ensure clarity in our pricing and services. However, any customers initiating chargebacks fraudulently will be challenged, and we will submit all supporting evidence to defend against such claims.
6.4 Peak Hour Pricing: Due to the high costs of pay-per-click (PPC) advertising and the limited availability of drivers during peak hours (particularly after 5:00 p.m.), rates may be significantly higher. We strive to provide affordable service whenever possible, but these increases are necessary to ensure availability and operational continuity.
7.1 Limitation of Liability: Rocket Car Recovery and Ali X Recovery are not liable for any damages, losses, or additional costs incurred during or after the vehicle recovery or tyre fitting services. This includes, but is not limited to, delays, damages, or service provider failures.
7.2 Vehicle Condition: Customers are responsible for ensuring their vehicle is suitable for recovery. Neither Rocket Car Recovery nor Ali X Recovery, nor their service providers, are liable for any pre-existing damage or issues with the vehicle.
8.1 Dispute Process: In the event of a dispute between the customer and Rocket Car Recovery, Ali X Recovery, or their service providers, the customer agrees to first attempt to resolve the issue directly with us.
8.2 Arbitration: If a resolution cannot be reached, any disputes will be resolved through binding arbitration, under UK law. Court litigation is not an option unless required by law.
9.1 Updates: Rocket Car Recovery and Ali X Recovery reserve the right to modify these Terms at any time. In the event of significant changes, we will notify customers via our website or other means. Continued use of our services after any such changes indicates your acceptance of the revised Terms.
10.1 Inquiries: For any questions, concerns, or clarifications regarding these Terms, please contact us at:
Email: info@rocketcarrecovery.com
Website: carrecovery.uk
Phone: +44 330 027 0172
By using our services, you agree to these Terms and Conditions. Thank you for choosing Rocket Car Recovery and Ali X Recovery.
This updated version of the Terms and Conditions explicitly incorporates Ali X Recovery as a partner entity, outlines the shared policies, and provides additional clarity on peak-hour pricing. It ensures transparency and legal protection for both Rocket Car Recovery and its customers.