Terms and Conditions
Effective Date: 20/09/2023
1. Introduction
1.1 Welcome to Rocket Car Recovery. These terms and conditions (the “Terms”) govern the use of our services, including but not limited to mobile tyre fitting and car recovery searches.
1.2 By accessing or using Rocket Car Recovery’s services, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, please do not use our services.
2. Service Overview
2.1 Rocket Car Recovery operates as a third-party intermediary service, connecting customers with mobile tyre fitting and car recovery service providers across the UK.
2.2 Customers can request quotes by calling our company number. Rocket Car Recovery will then search its network to find the most cost-effective quote available.
2.3 A non-refundable deposit is required from customers before we provide them with the driver’s details.
3. Deposits
3.1 Customers must pay a deposit to secure the services of the selected service provider. The deposit is calculated as a percentage on top of the original quoted price.
3.2 The deposit is non-refundable if the customer cancels the service. Rocket Car Recovery will not be held responsible for any dissatisfaction with the service provided by the driver.
3.3 If the selected driver is unable to fulfill the job as agreed upon after the deposit is paid, Rocket Car Recovery may, at its discretion, consider a partial refund. The decision will be made on a case-by-case basis.
4. Driver Details
4.1 Once the deposit is received, Rocket Car Recovery will provide customers with the necessary details of the selected service provider, including the driver’s information and contact details.
4.2 Rocket Car Recovery is not responsible for any issues or disputes that may arise between the customer and the service provider after the driver details are provided.
5. Liability
5.1 Rocket Car Recovery is not liable for any claims, damages, or losses incurred during or after the car recovery process.
5.2 Customers are responsible for ensuring that their vehicle is in a suitable condition for recovery, and Rocket Car Recovery is not liable for any pre-existing damages or issues with the vehicle.
6. Dispute Resolution
6.1 Any disputes arising from the services provided by Rocket Car Recovery or its service providers will be resolved through arbitration, in accordance with the laws of the United Kingdom.
7. Changes to Terms and Conditions
7.1 Rocket Car Recovery reserves the right to modify or update these Terms at any time. Customers will be notified of any significant changes.
8. Contact Information
8.1 For any inquiries or concerns related to these Terms, please contact us at info@rocketcarrecovery.com.
By using our services, you agree to abide by these Terms and Conditions. Thank you for choosing Rocket Car Recovery.